Last updated: 12 October 2026
This policy explains how cancellations and refunds work for services provided by The iPac Services LLP (“The iPACS”). Because our work is custom and time-based, refunds depend on the stage of the project. Specific terms in your signed Proposal take precedence over this general policy.
1. Advance payments
- The advance paid to start a project reserves our team's time and covers discovery and initial work.
- If you cancel before work has started, the advance is refunded after deducting any third-party costs already incurred (for example domains, hosting, licences or stock assets).
- Once work has started, the advance is non-refundable but is adjusted against work delivered.
2. Cancellation during a project
You may cancel a project by email to info@theipacs.com. You will be invoiced for work completed up to the date of cancellation, calculated on the milestones or effort agreed in the Proposal. Any amount paid beyond the value of work completed will be refunded. Work completed and paid for will be handed over to you.
3. Completed milestones
Payments for milestones that have been delivered and approved are non-refundable.
4. Third-party costs
Fees paid to third parties on your behalf — such as domain registration, hosting, app store accounts, paid plugins, fonts, stock images or advertising spend — are non-refundable by us, and are subject to the third party's own refund policy.
5. Retainers and subscriptions
Monthly maintenance, support or marketing retainers can be cancelled with 30 days' written notice. Fees for the current billing period are non-refundable.
6. If we cannot deliver
If we are unable to deliver the agreed scope for reasons within our control, we will refund the portion of fees attributable to undelivered work.
7. How refunds are paid
Approved refunds are processed within 7–10 working days to the original payment method or by bank transfer, after confirmation by email.
8. Careers
We never charge candidates any application, interview, training or internship fee, so no refunds apply. If anyone requests money in our name for a job or internship, please report it to info@theipacs.com.
Contact
Questions about this policy? Write to info@theipacs.com. We respond during working hours, 1000–1600 hrs IST.